Custom Order Policy
Custom Order Policy
Thank you for choosing HUKEAZ for your custom order needs! We strive to ensure that your unique requests are met with the highest quality and care. Please review our custom order policy below:
1. Full Payment Requirement
- All custom orders require full payment at the time of order placement.
- Orders will not be processed until payment has been received in full.
- Payment methods accepted include Credit Card, Afterpay and Paypal.
2. Order Processing Time
- Please allow up to 2 weeks for your custom items to be crafted and prepared for shipping.
- The processing time begins once the full payment has been received.
- You will receive an email notification once your order has been shipped, including tracking information.
3. Shipping Information
- Shipping times may vary depending on your location and the shipping method selected.
- HUKEAZ is not responsible for delays caused by shipping carriers or external factors beyond our control.
4. Changes and Cancellations
- Once a custom order has been placed and payment received, changes to the order may not be possible.
- Cancellations are not accepted for custom orders due to the personalised nature of these items.
5. Returns and Refunds
- Custom orders are non-refundable and non-returnable unless there is a defect in the product.
- If you receive a defective item, please contact us within 7 days of receiving your order to arrange a replacement or refund.
6. Customer Support
- For any questions or concerns regarding your custom order, please contact our customer support team at admin@hukeaz.com.au
- Our team is available to assist you and ensure your satisfaction with your custom order.
We appreciate your understanding and cooperation with our custom order policy. Thank you for choosing HUKEAZ to create something uniquely yours!
HUKEAZ Team